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Terms & Conditions

Last updated: 5 March 2026

1. Introduction

These terms and conditions govern the services provided by Scott Mitchell trading as Stepping Stones AI ("we", "us", "our") to you ("you", "the client"). By booking a session or engaging our services, you agree to these terms.

Please read these terms carefully before booking. They form a binding agreement between you and Stepping Stones AI once you confirm a booking or engage our services.

2. Services

We provide AI and ChatGPT training, AI consulting, and software development services. The specific scope of each engagement is agreed in writing (by email confirmation, proposal, or statement of work).

Our training is educational in nature. We teach you how to use AI tools effectively. We do not provide regulated professional advice (legal, financial, medical or otherwise).

Sessions are delivered remotely via Google Meet unless otherwise agreed.

3. Bookings and scheduling

Sessions are booked via Google Calendar. A booking is confirmed when you receive a confirmation email.

  • Rescheduling: Please give at least 48 hours' notice to reschedule. We will offer an alternative date.
  • Cancellation: Sessions cancelled with less than 48 hours' notice may be charged in full.
  • No-shows: If you miss a session without notice, the session is treated as delivered and is non-refundable.
  • Our cancellations: If we need to reschedule, we will offer an alternative date at the earliest opportunity.

4. Session recordings

All training sessions are recorded via Google Meet so that you can revisit the content afterwards. We obtain your explicit consent before recording begins:

  • You will be informed in your booking confirmation that sessions are recorded
  • We will confirm verbally at the start of each session before the recording begins
  • Recordings are stored securely in Google Drive and shared with you via a restricted link
  • Recordings are kept for 12 months after your final session, then permanently deleted
  • You may withdraw consent for recording at any time. Future sessions will not be recorded and existing recordings will be deleted on request

Session recordings are confidential. You must not share, publish or distribute recordings outside your organisation without our written permission.

5. Use of AI tools in service delivery

We use AI tools including ChatGPT (OpenAI) and Claude (Anthropic) to prepare training materials, custom prompts and session content tailored to your business. This may involve processing information you share with us about your business, workflows and goals.

  • We do not input sensitive personal data (financial details, health data, passwords) into AI tools
  • Information processed by AI tools is subject to the data handling policies of OpenAI and Anthropic
  • If you do not want specific information processed via AI tools, please let us know and we will accommodate your request

6. Fees and payment

Fees are communicated before you book, either on our website or by written quote.

  • Payment terms: Payment is due upfront prior to delivery unless otherwise agreed in writing. For multi-session packages, staged payments may apply as set out in your proposal or agreement.
  • Payment method: Card payment via Stripe invoice or bank transfer.
  • Software development projects: A 50% deposit may be required before work begins, with the balance due on completion.
  • Late payment: For business clients, we reserve the right to charge statutory interest at 8% above the Bank of England base rate on overdue invoices, in line with the Late Payment of Commercial Debts (Interest) Act 1998.
  • VAT: We are not currently VAT registered. If this changes, VAT will be added to invoices and communicated in advance.

7. Cancellations and refunds

For training sessions, full refunds are available if you cancel with at least 48 hours' notice. Sessions cancelled with less notice, or missed without notice, are non-refundable.

For software development and consulting projects, if you cancel mid-project, you will be invoiced for work completed up to the cancellation date.

Consumer rights: If you are booking as an individual (not a business), you have a statutory 14-day cooling-off period for distance contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If your session is scheduled to take place within this 14-day period, by confirming your booking you expressly request that we begin providing the service before the cooling-off period ends. You acknowledge that once the session has taken place, your right to cancel is lost.

8. Your responsibilities

  • You are responsible for the accuracy of the information you provide about your business and goals
  • During sessions, you should not input confidential third-party data into AI tools without appropriate authority to do so
  • You are responsible for reviewing and verifying any AI-generated content before using it in your business, particularly for legal, financial, medical or regulated matters
  • You must not share session recordings, training materials or proprietary frameworks outside your organisation without our written permission

9. Intellectual property

Training materials, frameworks, templates, prompts and documents we create and share during sessions remain our intellectual property unless explicitly transferred in writing.

  • You receive a licence to use materials for your own business purposes.
  • You must not resell, redistribute or sublicense our materials.
  • For software development: bespoke code is transferred to you on final payment. Reusable components and frameworks remain ours under licence.
  • AI-generated content may have uncertain intellectual property status under current UK law. You are responsible for verifying the IP implications of any AI-generated content you use commercially.
  • Stepping Stones AI is a registered trade mark in the United Kingdom (classes 9, 35, 41, 42). You must not use our name, logo or trade mark without our written permission.

10. Confidentiality

We treat all information shared during sessions and engagements as confidential. We will not share your business information with third parties unless required by law, or as described in section 5 (use of AI tools) and our Privacy Policy.

Session recordings are confidential. Neither party should share recordings publicly without the other's written consent.

We ask that you do not share our proprietary frameworks, templates or training materials with others outside your organisation.

11. AI tools disclaimer

Our training teaches you how to use third-party AI tools such as ChatGPT. Please be aware of the following:

  • We are not affiliated with or endorsed by OpenAI, Anthropic or any other AI provider.
  • AI tools change frequently. Features, capabilities and interfaces described in training may change after your session.
  • AI-generated content should always be reviewed by a human before use, particularly for legal, financial, medical or regulated matters.
  • We are not responsible for the terms of service, data practices or outputs of any third-party AI platform.
  • We recommend you review the terms and privacy policies of any AI tool you adopt.

12. Limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Subject to the above:

  • Our total liability for any claim arising from a service is limited to the fees you paid for that specific engagement.
  • We are not liable for indirect or consequential losses, including loss of profits, loss of data or business interruption.
  • We do not guarantee specific business results from our training. Training improves skills and knowledge, but outcomes depend on how you apply what you learn.

13. Force majeure

Neither party is liable for failure to perform obligations due to circumstances outside their reasonable control, including illness, internet failure, platform outages, or other events beyond our control. If an event continues for more than 30 days, either party may terminate with written notice.

14. Termination

Either party may end an ongoing arrangement with 14 days' written notice. If either party materially breaches these terms and fails to put things right within 14 days of being notified, the other party may terminate immediately.

On termination, you pay for work completed to date, and we deliver any work completed up to that point.

15. Data protection

We take your privacy seriously. Full details of how we collect, use and protect your personal data are set out in our Privacy Policy.

16. Complaints

If you are unhappy with any aspect of our services, please contact us at scott@steppingstonesai.co.uk. We will acknowledge your complaint within 5 working days and work to resolve it as quickly as possible.

17. Governing law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to these terms

We may update these terms from time to time. Material changes will be communicated with reasonable notice. The date at the top of this page shows when these terms were last updated.